We hope that you're happy with your order, but if for any reason you are not satisfied with your order you can return your purchase up to 14 days from the date it was delivered to you. Please just contact us to request a return.
Your items must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Some health and personal care items
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item then please send us an email.
Shipping
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.
